5 HR Functions That Will Be Totally Disrupted By AI

According to artificial intelligence in the real world a report from The Economist Intelligence Unit (EIU) sponsored by Wipro Limited 79% of executives worldwide say artificial intelligence will make their job easier and more efficient.

As organizations strive to continuously improve employee skills and knowledge, the role of learning and development departments has become increasingly important. With the help of AI, these departments can optimize their efforts to create more effective and engaging educational experiences for employees in the following ways. So in this chapter, while we won’t jump into the nitty gritty of how to tactically implement all the ideas presented in this chapter, (don’t worry, we’ll do that in the following chapters), we will delve into some broad ways in which AI technology can directly support the success of our HR departments.

Learning Management Systems

LMSs have become an increasingly important part of corporate education, providing a convenient and effective way for educators and students to connect and interact. However, as with any technology, there is always room for improvement. Here are several ways in which AI can be used to optimize the use of learning management systems:

• Personalizing each student’s learning experience based on their needs, abilities, and interests can help ensure that they are learning at an optimal pace and are consistently challenged.

• Creating adaptive learning experiences within the LMS means that the content and difficulty of exercises can be adjusted based on the student’s progress and performance, ensuring that they are challenged at the appropriate level and can make the most of their learning experience.

• Incorporating customized  interactive multimedia elements such as videos or simulations into the LMS using AI can make learning more engaging and interactive.

• Providing real-time feedback and guidance to students as they work through learning materials within the LMS using AI-powered chatbots or virtual assistants that can help them stay on track and correctly complete required activities.

• Making personalized recommendations for additional resources or activities based on the student’s interests and needs. Within the LMS, AI could potentially tailor the learning experience to the specific goal of the learner and ensure they are making the most of their time in the system.

AI has the potential to significantly improve the effectiveness and efficiency of learning management systems. By using AI well, corporate educators and students can maximize their time within the LMS and achieve better learning outcomes.

Organizational Materials

Organizations of all sizes and industries are seeking ways to improve the efficiency and effectiveness of their learning and development efforts.

One way to do this is by allowing AI to support the development of their organizational materials.

• Policies and procedures manuals outline the rules and guidelines that must be followed within an organization. These documents provide employee expectations and how to conduct themselves at work. To streamline the creation and updating of these documents, tasks such as formatting and proofreading can be automated using AI. Chatbots or virtual assistants can also answer employee questions and guide specific policies and procedures. Similarly, comprehensive reference materials known as handbooks provide information on a wide range of topics related to a specific subject or field. They are often used as a reference guide for professionals working in a particular industry or for students studying a particular subject. AI can support the creation of these resources and enhance the search functionality of these reference materials, allowing users to quickly find the information they need. In addition, AI-powered recommendation systems could suggest related topics or resources based on the user’s interests and needs.

• Interactive workbooks contain exercises and activities that help learners practice and apply what they have learned. They are often used in educational settings to reinforce learning and help students master new concepts. Workbooks may include activities such as quizzes, puzzles, and problem sets that allow students to test their knowledge and skills. To create adaptive learning experiences within these materials, the content and difficulty of exercises can be adjusted based on the student’s progress and performance using AI. This can help ensure that students are challenged at the appropriate level and can make the most of their learning experience.

• Guidebooks are detailed manuals that provide step-by-step instructions for completing specific tasks or processes. They may teach people how to use a product or system or to provide instructions for completing a task or process. Guidebooks are often written clearly and concisely and may include illustrations or diagrams to help readers understand the steps involved. To add interactive learning elements to these manuals, multimedia such as videos or simulations can be incorporated. AI-powered chatbots or virtual assistants can provide step-by-step guidance and answer questions as users follow the instructions.

• User manuals are detailed guides that provide instructions for operating a product or system. These manuals are often included with electronic devices or software and provide users with information on setting up, using, and troubleshooting the product. They may include technical specifications, detailed descriptions of the product’s features and functions, and troubleshooting tips. AI can create personalized recommendations or troubleshooting advice based on the user’s specific needs and interests within these guides. In addition, interactive multimedia elements such as videos or simulations can be created using AI to help users better understand how to use the product.

• Assessments and quizzes: There are several reasons AI might be used to create assessments and quizzes: Efficiency, consistency, and customization. One of the main benefits of using AI to create assessments and quizzes is that it can be done much faster and more efficiently than if done manually. AI is not subject to biases or personal opinions and can therefore create assessments and quizzes that are objective and unbiased. AI can also create customized assessments and quizzes based on specific learning goals or objectives. Analyzing data about a student’s performance and learning needs allows one to create assessments and quizzes custom-tailored to the individual student. Once the employees have finalized the assessment or quizzes, AI can help you distribute them to the appropriate recipients, track responses and scores, and analyze the results.

• Learning summaries are typically used to document and reflect on the learning that has taken place during a course, workshop, or other learning experiences, like reading a book or blog post. Specifically, it is a document that summarizes the key points and main takeaways from a learning experience. It can be a written document, an audio or video recording, or a presentation. They are important because they help to consolidate and reinforce the knowledge and skills acquired. They also provide a record of the learning, which can be useful for tracking progress and demonstrating competencies.

• • AI could be used to generate learning summaries automatically, analyze the content of a book, course or workshop, and generate a summary of the key points and main takeaways. This could save time and effort for instructional designers and trainers and allow them to focus on other aspects of course development.

• • Or AI could be used to generate summaries of group discussions during a course or workshop. This could help capture the key points and insights shared by the group and make them available to all learners.

• Create Multi-Day Email Sequence trainings

AI can write a sequence of emails on a specific topic and automatically send bite-size content to a particular group of employees daily throughout a workweek. A version of this could be done using Tik Tok style videos each day instead of emails as well.

Data Analytics

As Learning and Development professionals, part of our job is to identify our organizations’ training and development needs and design and implement programs to meet those needs. But with the sheer data available, it’s overwhelming to try to sift through it all and determine what is most important.

Here’s another way AI can help. By using AI to analyze data, we can gain insights and make data-driven decisions about our organizations’ training and development needs.

For example, AI can analyze employee performance data to identify areas where employees may struggle or underperform. It can also analyze employee feedback and survey data to determine which training programs are most effective and which may need to be revised.

AI can also help us identify patterns and trends in the data that we may not have been able to see on our own. For example, if we see that a particular training program is consistently receiving high ratings from employees, we might expand that program or offer it to other departments

Adaptive Learning

This teaching methodology uses technology to customize each student’s learning experience based on their needs, abilities, and interests. This approach has the potential to significantly improve learning outcomes and make education more accessible and effective for all professionals. Here are three specific ways in which AI can create adaptive learning experiences for learning and development departments:

• AI can personalize learning content and adjust the difficulty of exercises based on the student’s progress and performance. This tailors the learning experience to the individual student’s needs and abilities, helping to ensure they are learning at an optimal pace and are consistently challenged.

• Interactive multimedia elements such as videos or simulations can also be created using AI to engage and educate learners. These materials can be more engaging and interactive than traditional text-based content, making them an effective tool for helping students retain information and understand complex concepts. Personalized recommendations for additional resources or activities based on the student’s interests and needs can further tailor the learning experience to their goals.

• AI can also provide real-time feedback and guidance to students as they work through learning materials. For example, an AI-powered chatbot or virtual assistant could provide step-by-step guidance and answer questions as students work through a particular task or process. This helps students stay on track and ensures they correctly complete the required activities. In addition, it can provide personalized feedback based on the student’s performance, helping them to identify areas where they need improvement and providing guidance on how to do so.

Landdai can support you in creating many of the resources above that will benefit your organization. So irregardless of whether you are an L&D Professional, Instructional Designer, Curriculum Developer, Content Developer, eLearning Developer, Corporate Trainer, Training Coordinator, Learning Strategist, Employee Development Specialist, People Development Manager, Learning Technology Specialist, Training and Development Manager, Talent Development Manager, Professional Development Manager Leadership Development Director; Director of Organizational Leadership, Head of Organizational Development Landdai is here to support you in becoming a world class professional.